I deal with every return enquiry on a case-by-case basis, so if in the unlikely event that the goods you ordered do not meet your expectations, please let me know as soon as possible.

You must get in touch with me within 10 days from receipt of receiving the goods. The sooner I hear from you, the more chance I have in rectifying any issues that may have arisen.  I aim to make all customers happy, not only with the prints they are receiving, but also the service they receive.

For all return enquiries, please contact us at hello@sarahkelk.com
Note: Before contacting us, please read the following guidelines with regards to returns as well as reading our returns policy page.

As Australian Consumer Law Sates, I am not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when the item:

- has a problem that would have stopped someone from buying it had they known about it.
- is unsafe
- is significantly different from the sample or description
- doesn’t do what I said it would, or what you asked for and can’t easily be fixed.

Alternatively, you can choose to keep the item and I will compensate you for any drop in value. If the problem is not major, I will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.

You have 28 days from the date of order to return any unwanted items to us (please note, that you must first contact us within the 10 day period mentioned above). You must to return it to me in the original condition. Please keep proof of your purchase.

All orders are estimated to be shipped within 5 working days from when the order is received, however it is often sooner.

 

Once your order has been dispatched, you will be sent a shipping confirmation email letting you know your order has been sent. This will also include a tracking number. Delivery timescales quoted are an indication only.

 

As all items are from limited editions, we may sell out or be out of stock at any given point. Utmost care will be made to ensure that all items are packaged and shipped as quickly and as safely as possible.

 

 

SHIPPING PRICES AND OPTIONS

Shipping prices have been made simple and easy to understand by offering a flat rate shipping cost, regardless of how many prints have been ordered. Unless chosen, all orders will be shipped Standard Australian Post or Standard Air Mail if International. If you wish to apply tracking or a more reliable option, please choose either Express Shipping (for domestic orders) or International Express Shipping (for all overseas orders).

 

 

FLAT RATE SHIPPING COSTS

 

Standard Post - Australia Wide - $12

Express Post - Australia Wide - $18

 

Standard Post - International - $20

Express Post - International - $30

 

For more detailed information on our shipping policy, please refer to our full terms and conditions.